Help centre

How can we help?

Search our most common questions, or browse by topic below.

Getting Started

How engagements begin

Services & Scope

What we do and don't

Pricing & Billing

Fees, terms and invoicing

Working Together

Process and delivery

Getting Started

How does a first engagement usually begin?

Most engagements start with a scoping call — a candid ninety minutes with your leadership to understand the decision at hand. From there we propose a focused mandate with clear objectives, a timeline, and the team who will deliver it.

Do you work with companies outside our size or sector?

Yes. We have 15+ years of experience across 28 countries and 1.2M clients served, so we’re equipped to adapt to diverse industries and company sizes.

How quickly can you start?

We can typically begin within days of finalizing the scope and mandate, depending on your timeline and our team’s availability.

Services & Scope

What exactly do you deliver at the end?

We deliver clear, actionable strategies—but we don’t just hand over a deck and leave. We stay until the strategy is executed, metrics move, and your organization is stronger.

Do you stay involved during execution?

Yes. We measure our work by outcomes delivered, not slides produced, and we remain on the field until results land.

Can you work alongside our existing advisors?

Absolutely. We collaborate seamlessly with your existing advisors, ensuring alignment and adding value without disruption.

Pricing & Billing

How is a project priced?

Each project is priced based on scope, complexity, and duration. We tailor our fees to the specific mandate after the initial scoping call.

Do you offer retainers or ongoing advisory?

Yes, we offer both project-based fees and ongoing advisory retainers, depending on your needs.

What are your payment terms?

Our standard terms are net 30 days from invoice date, with details outlined in the engagement agreement.

Working Together

Who will actually be doing the work?

Our senior strategists and subject-matter experts—not junior consultants—will lead your engagement, backed by our full team’s 15+ years of experience.

How do you communicate during a project?

We provide regular updates, clear reporting, and direct access to your engagement lead, ensuring transparency and real-time confidence throughout.

What happens after the engagement ends?

We remain available for follow-up support and ongoing advisory, and we track the outcomes to ensure sustained success beyond the project.

Still have a question?

Our team replies to every enquiry within one business day.