Frequently asked
Questions families
actually
ask
Answered plainly, in the words our coordinators use on the phone.
Getting started
With a phone call, usually twenty minutes. If it sounds like a fit, a coordinator visits the home to meet everyone and write the care plan. Care can start within three days of that visit, and sooner in an emergency.
Resistance is completely normal. We start slowly with gentle, companion-focused care to build trust at your parent's pace, ensuring they feel independent, respected, and in control of their daily routine.
We provide in-home care services across the entire metropolitan area and surrounding suburbs. Contact our team with your zip code to confirm coverage and caregiver availability in your local neighborhood.
Will it be the same caregiver each time?
Care and caregivers
Yes, consistency is essential. We match your family with a primary caregiver based on personality and care needs, along with a consistent secondary caregiver to cover time off or emergencies.
Every caregiver undergoes rigorous background checks, reference verifications, and drug screenings. They complete comprehensive practical training, including dementia care, mobility assistance, and emergency response, before ever entering a client's home.
You get real-time transparency through our online family portal. Caregivers post daily visit notes, log completed tasks, and record wellness updates so you can stay fully informed from anywhere, at any time.
Practical matters
Absolutely. Life changes, and your care plan is flexible. You can adjust visit hours, add additional shifts, or temporarily pause care with just 24 to 48 hours' notice.
Caregivers are trained to follow strict safety protocols, administer first aid, and dial 911 immediately in acute situations. Our on-call support team operates 24/7 to notify family members instantly and manage the crisis response.
Still need help?
Talk to a human.
Priya coordinates care across South London and answers this inbox herself, most days within a couple of hours.
