Pricing
One plan,
The Heartwell
Plan
£28
per hour of care
The same rate whether it is a morning visit or a live-in week. No surcharge for weekends, nights or bank holidays.
A named care coordinator and a consistent team of two or three caregivers
A written note to the family after every visit
Home assessment, care plan and monthly review, all included
24/7 on-call supervisor, and cover arranged if a caregiver is ill
Access to weekly groups, outings and family carer coaching
Two weeks to change your mind, and no lock-in after that
If the fit is not right in the first fourteen days, we refund the hours in full. Beyond that, care runs week to week: change the schedule, pause it, or stop with seven days' notice. Families should never feel held in place by a contract.
Optional add-ons
Registered nurse visit
£46
/ hour
Overnight sitting
£190
/ night
Physiotherapy session
£58
/ visit
Home safety adaptation
from £120
Questions about the
cost
Two hours per visit, and a minimum of six hours a week. Below that we cannot keep the same caregivers assigned to you, which is the part that matters most.
Live-in care in the UK typically costs between £1,200 and £1,500 per week for standard support. Complex, specialist, or couple care generally ranges from £1,600 to £2,000+ per week depending on the specific care needs and location.
Yes, local authority funding can be used for live-in care if you meet the eligible care needs and financial criteria. If savings and assets fall below the threshold (£23,250 in England), the council can provide funding via Direct Payments, allowing you to choose and pay a live-in care provider directly.
Care is typically invoiced on a weekly or fortnightly basis in advance or in arrears, depending on the agency setup. Payment is accepted via direct debit or bank transfer, and invoices are generated automatically after care arrangements or trial periods begin.
