Customer ExperienceSentiment AnalysisChurn PreventionTelecomCustomer-Insight Hub forOrion TelecomClientOrion TelecomCategoryAnalyticsYear2023The ChallengeOrion Telecom had 14 separate customer feedback systems generating 2M+ data points monthly—but no unified view. NPS had stagnated at 38 for three consecutive years, and churn was accelerating.Our ApproachLumina’s team unified all 14 feedback streams into a single Customer Intelligence Hub using our proprietary data fusion methodology. Sentiment […]